How to Upload My Products in Seller Center Intercorp?

Created by JM - Experiencia, Modified on Thu, 5 Sep at 5:37 PM by JM - Experiencia

Hello Seller!

In the fast-paced world of ecommerce, we know that time is money, and uploading products can be a daunting task. But don't worry, we're here to share the process that will make product uploading easier than ever.

If you sell products related to the fashion and footwear category, click on the following article: How to upload my products in Intercorp Seller Center ? (category: fashion and footwear)

Today, we will unlock the power of product uploading together, and in this friendly guide, we will walk you through the quick and easy way to upload your products in Seller Center.

Let's get started!

First, log in to your Seller Center account with your username, and then go to the "Catalog" module.

Upon entering the Catalog module, you will be directed to the "Manage Products" tab. Here, you will find the list of all your products currently uploaded on our platform. You can also search for a specific product using our filters (by SKU, Upload Status, Published Website, Category, Brand, and Creation Date).

In this section, it is important to understand the upload statuses your products can have on our platform, which are as follows:

Pending: Your products have been created but have not yet been reviewed or approved by the Content team.
Active: These are your products that have been reviewed and approved by the Content team, making them available for publication on our Marketplaces.
Rejected: The product was not created correctly and was rejected by the Content team or the platform.
Inactive: The product is out of stock or you previously requested the product to be deactivated. To reactivate a product, you will need to update the stock.

To proceed with uploading your products, click on the "Product Request" tab:

To begin uploading your products, you'll first need to download the template that corresponds to the product category you'll be uploading to our platform.

Click on "Filter by Categories" to open a list of product categories.
Select the specific product category of interest. Templates vary depending on the selected category.

It's crucial to select the product category down to the last level (be as specific as possible).

For example:

If you sell bicycle accessories, such as helmets, you should follow these steps:

Go to the "Sports" section.
Then select "Bicycles".
Next, choose "Bicycle Accessories".
Finally, select "Bicycle Helmets".

Remember to select the most specific and accurate option according to the category of products you will upload to our platform. This ensures that you download the appropriate template for your type of products.

When you select the product category you will upload, the "Download Template" button will activate. Click on it to obtain the Excel template that will help you upload your products.

With the template already downloaded, proceed to fill in the requested information. If this is your first time uploading the file, you will receive an empty template. In this document, cells highlighted in black are mandatory, while cells highlighted in yellow are for the technical specifications of your products (you should complete at least 80% of these fields).

Once you've quickly reviewed each of the titles in the template, start filling them out accordingly. Here are some tips to ensure correct filling and quick processing of your file:

Leave columns "A" (Product ID) and "B" (SKU) empty. The system will automatically assign the product ID and SKU, which allows the platform to identify the product.
Column "C" (Product Name) is where you should enter the product name following this format: "Product Name" + "Brand" + "Model" + "1 or 2 prominent attributes". The name should use title case, except for connectors (like, with, for, etc.), which should be in lowercase. Avoid writing the entire name in uppercase (this is a common mistake).

Examples:

Celular Samsung Galaxy A50 64GB AZUL
Edredón Aquarela Primavera 2 Plazas
Laptop HP LXT234565 120GB Plateado
Casco de Bicicleta BKS Niños Talla S

Column "D" is the SKU Name, where you should enter the same name as the product listed in column "C". Avoid using formulas in the cell as it may interfere with the file's readability on our platform.
Column "E" is the Product Description, where you should provide an emotional description (minimum 2 paragraphs) with clear and coherent information about your product. This information will appear directly on the ecommerce page. For example: What does it include? Details, benefits, features, warranty information, invoice issuance, product or store details, Why should customers buy it?, etc.

Column "F" is the Product Brand, and the name should be in uppercase. It must be consistent with the information provided in the previous columns.

Example: BOSE, SAMSUNG, AMC

Before uploading your products, your brands must have been created by the Content team. To create your brands, you need to generate a support ticket in the Support area. If you want to know how to do this, please refer to the following article: How to Use the Support Button?

Reason for Inquiry: My Products
Sub-reason for Inquiry: Need to Create a New Brand

Column "G" is the UPC (Universal Product Code), which can be the barcode or a code used by your company or business (it must be numeric and cannot start with zero). It should not contain letters. If you don't have this information, you can enter a number to identify your products (maximum 20 digits).

Column "H" is the Regular Price of the product, where you should enter the original price without any currency symbols (e.g., S/, $).

Column "I" is the Discounted Price, and you should only fill this if your product is currently on sale. Ensure the discounted price is not higher than the regular price.

Column "J" is the Valid From date, indicating when the discount price starts to apply. Enter this date in the format yyyy-mm-dd. To format the column, right-click on it, select "Format Cells," choose "Date" and then select the "yyyy-mm-dd" format.

Column "K" is the Valid Until date, specifying when the discount price expires. Enter this date in the format yyyy-mm-dd. Format the column similarly as described for column J.

Column "L" is for Image URLs, where you should enter the links to your product images (ensure they are direct links without hyperlinks). You can use our image manager tool found in Seller Center to convert images into URLs.

For the image format to be published:

Include a minimum of 3 images. The first image must have a white background.
If using lifestyle images, they should be professional and clearly labeled as for reference only to avoid customer confusion.
If you are uploading multiple images, separate them in the template using the symbol "|", without spaces between them. To obtain the "|" symbol in the template, press the following button:

Size: square (minimum of 1000x1000 pixels and maximum of 1500x1500 pixels).
Weight: 100-500kb.
Format: JPG.

Columns "M", "N", "O", and "P" are for the "HEIGHT," "LENGTH," "WEIGHT," and "WIDTH" of the packaged product, respectively. The height, length, and width should be entered in centimeters, while the weight should be entered in grams. It's important to use these units, as they will determine your carrier assignment and the shipping cost charged to the customer. Do not enter decimal numbers; always use whole numbers.

Column "Q" is for the marketplaces where your products will be displayed online (e.g., Promart, Oechsle, PlazaVea, and Real Plaza). You should enter the store where your product will be sold, depending on the negotiation and type of product. If a product will be sold on more than one ecommerce platform, separate the names with "|" and write them exactly as indicated in the template. (Example: Promart|Oechsle|Plaza Vea|RealPlaza).

The yellow columns are for the product's technical specifications. These fields must be at least 80% complete. The specifications should be appropriate for the product category. If you do not have the information, you can leave it blank.

Within the columns of the product's technical specifications, some cells have predefined values that must be completed. These cells have a red dot in the upper right corner, and when you hover over them, the allowable values for that attribute will appear. You must enter the data as indicated in the specific tab, respecting the same format and spelling as detailed in the tab.

Don't forget to indicate the warranty period of your product. This should be accompanied by a numerical value and its unit of measure (e.g., 7 days, 1 month, 2 years, etc.).

When specifying the dimensions, they should correspond to the product unpackaged.

After filling in all the fields, review all the information entered. Even small errors can prevent the file from being processed.

Be careful not to leave mandatory fields (black columns) empty.
Do not apply any formatting to the cells (no centering, no text wrapping, no bold, italics, etc.).
Do not enter cells with formulas.
Do not use characters such as "&", "#", or others.
Often, SKUs are not created because the brand is not written as it has been registered in the system. Double-check this and consult through the support channel in Intercorp Seller Center.
Do not apply filters when processing the file.
Do not delete or add any columns.
Enter whole numbers for the product dimensions. Do not use commas.
Do not leave spaces between the image URLs.
Ensure that the discount validity dates are not in the past.
Don't forget to save the file.

Once you have finished filling out your template and saved it, it is time to upload it to the Seller Center platform.

To do this, follow these steps:

First, go to the "Catalog" module.
Then, click on the "Product Request" tab.

Now, to upload the template, select the same product category as the template you downloaded.

Always remember to select the product category at the most specific or closest possible level.

Once you do this, the "Upload File" button will be activated. Click on it to upload your document.

Select the file you want to upload, and once the file is preloaded, click on "Process Request".

Finally, you will receive confirmation that your template processing request has been generated. You should keep an eye on the status of your product upload on our platform.

I sell products from more than one category, do I need to download a template for each one?

Yes, to upload products from different categories, you need to download a separate template for each.

If I want to upload more products, can I use the same template as before?

No, you must download a new template from our Seller Center platform following the steps explained earlier.

What are the states my product template upload request can go through?

Once you upload your template to our platform, your upload request can go through the following states: Approved, Pending, In Progress, IR Review, IR Rejected, Invalid Template, Partially IR Rejected.

For more information on what each of these states means and what to do in each stage, please refer to our article: What do the loading states of my product template mean?

What should I do if my template is IR rejected?

If some of your products were rejected by our platform, don't worry. Check our article: My template was rejected, what should I do?

What should I do if my template is partially IR rejected?

If your template is in a partially IR rejected state, it means some products are active but others need correction. Download the template with errors, correct only the products with issues, and re-upload it. For more details, see our article: My template was partially IR rejected, what should I do?

My template was approved, will my products appear on the ecommerce sites?

Congratulations, your products are loaded onto our platform. However, they won't be visible to customers until you assign stock. For more information on updating your product stock, check our article: How can I update the stock of my products?

At Intercorp Seller Center, we are committed to being your partner in business success. We hope this guide has provided you with the necessary information and inspiration to effectively upload your products on our platform.

Remember, we are here to assist you at all times. Feel free to contact us through our support channel if you need further assistance or have any questions.

Until next time!