How to Use the Support Button?

Created by JM - Experiencia, Modified on Wed, 17 Jul at 12:15 PM by JM - Experiencia

Hello Seller!

Do you have any questions or need assistance from our Seller Center team?

Don't worry, the support button will help you request any assistance you need from our team. You just need to click on the 'Create Ticket' button on the Intercorp Seller Center platform, which is located at the top of the platform."

Please note that the 'Support Button' is the official means for making various types of requests and inquiries. Therefore, it is necessary to generate a ticket through this channel so our team can address your requests and questions.

First, you need to go to the 'Create Ticket' button located at the top of the Intercorp Seller Center platform.

Next, you need to fill in the fields with the requested information in the form.

Finally, click on 'Submit'.

When filling out the form, we recommend being detailed in completing your information, so that the support team can assist you more efficiently and reduce your wait time for a response.

Now that you know how to generate a support ticket, we will be attentive to any concerns you may have, and we will be happy to assist you. If you want to know how to follow up on the tickets you created with your user account, we invite you to review the following article: How to Follow Up on My Tickets?

Until next time!