Hello Seller!
At Intercorp Seller Center, we know how valuable it is for you to keep track of all the tickets you've generated in our Support area.
That's why we've created this article to help you stay updated on the current status of your tickets quickly and easily.
Here's how you can do it!
To get started, simply log in to our Intercorp Seller University platform. Once inside, click on 'Log In'.
Next, go to the section 'Are you a customer? Login here'
Enter your username and password that you use to log in to our Intercorp Seller Center platform.
Once logged into the Intecorp Seller University platform, go to the 'Tickets' module or you can also click on the 'View all tickets' block.
Within the 'Tickets' section, you'll find a list of all your inquiries and requests that you've generated exclusively from your user account on our support channel.
Here you can check the current status of each one, and you can also filter them by status and creation date.
To review your tickets, click on the ticket.
Once you've entered your ticket, you'll find the advisor's response to your inquiry/request/incident. Additionally, you can also reply to the response by clicking the 'Reply' button or directly clicking on the comment bar and, when ready, clicking 'Reply'.
Another alternative to respond is by replying to your ticket via email by clicking 'Reply'.
At Intecorp Seller Center, we are committed to providing you with exceptional support service. We hope this process helps you maintain control and track your inquiries easily and efficiently.
We are here to assist you with anything you need!
Until next time!
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