What to do for your first sale? How is product shipping done? (Mode: Courier Intercorp)

Hello Seller!

Today, we embark on a fascinating logistical journey designed especially for those about to experience their first sale under the "Exclusive or Courier Intercorp" logistics mode.

We understand that every delivery marks the beginning of a lasting relationship with your customers, and we are here to ensure that this first step is a total triumph. In this article, we will unveil the secrets behind exclusive logistics, covering the essential steps to manage your first sales with confidence, with the crucial support of our logistics operators.

So, get ready to dive into a new era of logistical efficiency and deliver memorable experiences to customers at Intercorp Seller Center!

When you receive a new order, log in to your Intercorp Seller Center account and go to the "Orders" module. 

Then, select the order you are going to fulfill. You can also find it using the filters: "Search Order Number," "Status," "Site," and period.

Before explaining how to manage the shipment of your orders using the Intercorp Seller Center platform, it is necessary for you to understand the different stages of the logistics flow for the "Exclusive" logistics mode:

1. When a new order is placed, it will be in the "For handling" ("Para manejo") status. This means that the customer has successfully purchased your product. Therefore, you need to start managing the order.

While in this status, you will see the "Start handling" button on the order. You need to click this button.

But before doing so, you must follow these instructions:

First, you need to validate if you have the available stock of the product purchased by the customer and that you will be able to fulfill the order. Always remember to update the stock of your products and ensure that the quantity listed is exclusively for fulfilling orders in our commercial channel.

Then, you must click the "Start handling" button within a maximum of 24 business hours from when the order was placed.

It´s important to click the button within the established maximum time frame to avoid delivery delays to customers. Clicking outside the time frame will result in a penalty according to clause 19 of the contract. 

2. After clicking "Start handling", the logistics status will change to "For shipment" ("Para envío"), which means that the request has already been sent to the logistics operator's (LOP) platform (with whom we are integrated).

3. Then, within approximately 15-20 minutes, the "For shipment" ("Para envío") status will change to "Sent" ("Enviada"). This status means that the logistics operator has confirmed on their platform that they have received the request for order reception.

At this stage, keep the following instructions in mind:

• Follow the "General Collection Conditions of the Logistics Operators":

-Pack the order according to the guidelines found in the Packaging Manual.

-Download the delivery guide, which can be found within the "Order Tracking" section by clicking the "Download Guide" button.

When you click there, a delivery guide (a PDF file) will be downloaded, which will be very useful for the work of the logistics operator. This document contains pickup-delivery information, product details, a barcode, and a QR code that are exclusively for the logistics operator's use.

Therefore, you will need to download it, print it, and attach it to the front of the packaged order using transparent tape, ensuring that only the white edges of the guide are covered.

• Deliver the order to the logistics operator's warehouse within a maximum of 3 business days from the moment it is in the "Sent" ("Enviada") status.

4. Once you have dropped off the order at the logistics operator's warehouse and they have received it, the delivery to the customer will be managed. Depending on the delivery location (whether in Lima or in the provinces), it may take between 12 to 20 business days for the order to be delivered to the customer. .

5. The logistics operator will contact the customer for the delivery of the order, and when the delivery is finally executed, they will update the logistics status on their platform. This change will be automatically updated in the Intercorp Seller Center via integration, and the order status will change from "Sent" ("Enviada") to "Delivered" ("Entregada").

In this way, as we see for managing the statuses for delivering an order in the Courier Intercorp mode, you only need to click once to change the status to "For handling" ("Para manejo") as the other statuses will change automatically.

In summary, the "Exclusive" logistics mode is more than a service; it's the beginning of an exciting journey. With our dedicated logistics operators at your disposal and a focused approach to handling orders, you are prepared to overcome any challenge. Always remember to validate your product stock and start handling on time. 

Thank you for trusting Intercorp Seller Center, where every delivery is an opportunity to shine. Let's continue building the path to logistical and commercial success together!

If you have any questions or concerns, don't forget to generate your ticket in our Support channel.

See you next time!